Frequently Asked Questions

Everything you need to know about your next adventure with GO Outdoors.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking link. You can also view your order status by logging into your account on our website.

What is your return policy for outdoor gear?

We offer a 30-day return policy on most items, provided they are in their original packaging and unused condition. Please note that for safety reasons, climbing equipment and personalized items cannot be returned.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Klarna for qualifying purchases.

Are your products covered by a warranty?

All products sold by GO Outdoors come with a standard 12-month manufacturer warranty against defects in materials and workmanship.

Can I collect my order in-store?

Yes, we offer a free 'Click and Collect' service. Simply select your nearest GO Outdoors store at checkout, and we will notify you when your items are ready for pickup.